Kitchen Production Software Rollout

KPS Training: From concept to company-wide implementation—designing, developing, and deploying a comprehensive learning solution for a new food scheduling system in a retail environment.

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LMS Repository

Learning Management System Repository: A comprehensive learning resource created from scratch addressing critical gaps in organizational knowledge management.

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Alcohol & Tobacco Sales Training

ATS: Revolutionizing alcohol and tobacco compliance through data-driven, interactive training design and implementation.

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Notable Experiences

  • Course Material Digitization Initiative

    • Led a comprehensive project to convert all course materials to be readily available for legal and compliance needs.

  • Quick Reference Document Development (QRDs)

    • Designed and produced QRDs tailored for store team members. These concise, user-friendly guides significantly improve operational efficiency and reduce training time for new procedures and policies.

  • Technical Writing & Documentation for Software & Hardware Solutions

    • Created user manuals, troubleshooting guides, and specification sheets that improved product usability and reduced support inquiries

  • LMS Migrations & Integrations

    • Spearheaded the seamless migration of learning content to a new LMS platform, ensuring data integrity and minimal disruption to ongoing training programs.